Refunds & Returns Policy

Effective Date: [Insert Date]

1. Scope of Policy

Apex Workwear specializes in the production and sale of custom-branded merchandise and printed materials. This includes, but is not limited to, personalized apparel (such as t-shirts, jackets, and hats), promotional items (such as tote bags), and custom print goods (such as notepads, NCR forms, and business cards).

Due to the made-to-order nature of these products, all sales are considered final once an order is placed and production has begun.

2. Non-Returnable Products

Apex Workwear does not accept returns, exchanges, or cancellations for any product that is:

• Custom printed or personalized, including branded clothing, accessories, and printed business materials
• Produced based on artwork or files submitted by the customer
• Delivered in accordance with the order specifications provided at the time of purchase

We kindly advise customers to review their order details and artwork files thoroughly before submission. Once production begins, modifications cannot be made.

3. Defective or Damaged Products

In the rare instance where a product is found to be materially defective, misprinted, or damaged upon arrival, Apex Workwear will offer a replacement of the original item at no additional cost to the customer. Refunds are issued only if a replacement is not possible.

To be eligible for review, the customer must:

• Report the issue within 14 days of delivery
• Provide supporting documentation (e.g., clear photographs, a description of the defect)
• Ensure the item is unused, in its original packaging, with tags attached (where applicable)

All claims are subject to verification and approval.

4. Shipping Costs

• For approved defect claims, Apex Workwear will cover the cost of reshipping a replacement item.
• Return shipping of the original item may be requested at the company’s discretion and will be paid by Apex Workwear if applicable.
• No shipping costs are reimbursed for non-defective items or claims outside the conditions defined in this policy.

5. Customer Responsibility for Submitted Artwork

Customers are solely responsible for the accuracy, quality, and completeness of any artwork, logo files, or print instructions submitted to Apex Workwear. This includes:

• File resolution and formatting
• Text accuracy (e.g., spelling, grammar)
• Color matching and design layout

Apex Workwear is not liable for outcomes resulting from customer-supplied errors or poor-quality files. No refunds or replacements will be issued for such cases.

6. How to Report an Issue

To submit a claim related to a defective product, please email support@apexworkwear.ca within 14 days of receiving your order. Include:

• Your order number
• A description of the issue
• Photographic evidence clearly showing the defect

Our team will respond within 5 business days. If a replacement is approved, it will be processed and shipped within 5–10 business days.

7. Final Sale Items

All customized products are classified as final sale and are non-returnable and non-refundable, unless deemed defective by Apex Workwear.

8. Policy Changes

Apex Workwear reserves the right to update or amend this policy at any time. Revisions will be posted to our website and will apply to all orders placed after the effective date.